GOURMET MEAL PREP FAQ:
Q- How do I sign up for a membership?
A- You can sign up for a membership or request inquiries via phone or e-mail.
Q- Where can I view your weekly menu?
A- Our menu is available online at on our website under the menu tab.
Q- When is the deadline to place an order?
A- All orders must be placed by 11:59 pm on the saturday before the meal week.
Q- When do I receive my meals?
A- We hand deliver each meal daily, so you know you are receiving a FRESH meal.
Q- How will I know what time my meal will arrive?
A- We confirm all delivery time-frames with the client at the start of the week and each day we deliver to ensure a seamless experience.
Q- I did not receive my meal today. What do I do?
A- We notify all clients up to 4 hours before delivery if we are unable to make a previously scheduled delivery.
Q- I will not be available during a previously scheduled delivery. What do I do?
A- Not a problem! We offer a free rescheduling up-to 24 hours before delivery. If you need to reschedule within 24 hours there will be a $5 rescheduling fee.
Q- How long will the meals stay fresh?
A- Rule of thumb is 3-4 days when refrigerated properly. You can also try putting them in the freezer, so they stay fresh longer.
Q- How do I reheat my meal?
A- If stored in the fridge, we recommend 1 – 3 min on MED – HIGH. This also depends on the microwave and food temperature preference.
Q- I still have more questions???
Feel free to send us an email at ChefNandoEvents@Gmail.com with any other questions you may have.
EVENT CATERING FAQ:
Q- How do I book an event?
A- You can book an event or request an inquiry via phone, e-mail, or on our website.
Q- Do you require a deposit in order to book an event?
A- Yes, depending on the size of the event we may ask for a minimum $500 deposit.
Q- If I cancel my booking will my deposit be refunded?
A- Deposits paid for any event are non-refundable.
Q- Are there any additional penalties for canceling my booking?
A- If a booking is canceled within a month of the booking we request half of the money for the booking.
Q- Can I alter my guest count?
A- Once a booking has been confirmed, you may add as many guests as you like up to 72 hours prior to the event, but you cannot deduct any guests.
Q- What is the minimum meal course price per person?
A- There is a $100 minimum per person when booking an event.
Q- What are the menu options?
A- Menu options are tailor-made to suit each event and customer preference.
Q- Do you allow substitutions?
A- Once the event menu is approved by both the chef and the host, no substitutions are allowed.
Q- Is gratuity included in the price of the booking?
A- In a party of 8 guests or more a 22% gratuity is included in the final bill.